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Xfinity Mobile Tier 2 Support
Location:
US-WA-Spokane - 99019
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Comcast is currently looking for skilled, proactive, and motivated individuals in Spokane, WA. We want someone to play an integral role in our team by becoming our newest Call Center Representative. We offer a friendly and dynamic workspace where you can truly fulfil yourself. This is a great opportunity for candidates seeking a challenging and rewarding role!

Summary:
Responsible for working closely with customers in all markets nationwide to understand root cause for all advanced issues regarding provisioning, billing, sales, account management and repair related tickets and calls. Communicates and/or implements process requirements to reduce overall trouble rates. Uses multiple advanced systems and applications to ensure customer service orders and tickets are completed accurately and on-time while creating a great customer experience.

Responsibilities:
Utilizing your unique talents, passion for technology, and excellent customer service skills, you’ll be creating the ultimate best in class experience and turn our customers into loyal fans.
Answering customer calls and actively listening to identify their issues
Building customer relationships, earning their loyalty and trust
Troubleshooting advanced problems and resolving customer issues from device, to billing, to service concerns.
Generating excitement for new solutions and products that can enhance their experience

Qualifications:
High School Diploma or Equivalent
Generally requires 0-2 years of related experience


Comcast is an EEO/AA/Drug Free Workplace.

Kaela Binsfeld
Manpowergroup Solutions
100 Manpower Place
Milwaukee, WI 53212
Phone: 3092301749

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