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Retail Banking/Call center
US-CA-Pasadena - 91103
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Retail Banking/Call center needs retail banking experience
Retail Banking/Call center requires:
Knowledge of the various operating systems available and compatible with Online Banking;
Windows, IOS - Knowledge of the various browsers used/compatible with Online Banking;
Internet Explorer, Safari - Knowledge of Mobile/Tablet devices and associated Operating
Systems; Android/IOS - Requires excellent verbal and written communication skills.
Call center
Retail Banking/Call center duties:
Responds to customer inquiries and independently resolves issues.
Displays etiquette, knowledge, and solutions when servicing customers.
Identifies cross sales opportunities; cross sells products and services, retains maturing accounts, and solicits referral business.
Possess a solid understanding of online, mobile and tablet platforms and can successfully guide customers through their application or transaction.
Navigates customers by recommending digital products and services to meet servicing solutions.
Negotiates account renewal to retain and expand customer relationship.
Processes basic maintenance transactions and guides customers to financial solutions making banking convenient and simple.
Strong knowledge of Banks products and services leading to appropriate solution recommendations
Consistently achieves productivity and service key performance metrics.
Ensures adherence to Banks policies and standards on every transaction.

Ella Francis
Global Channel Management, Inc.
3961 Floyd Raoad
SUITE 300377
Austell, GA 30106
Fax: 6784026406
Phone: 6784026444

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