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Customer Service Supervisor
US-CA-Newbury Park - 91320
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Responsible for leading the Customer Service and Inside Sales Team in sales order processing of daily activities of customer order management and ensuring compliance with process and procedures Will lead a team of 2 4 employees at our Newbury Park Office Will also be an individual contributor for sales order processing and phone supportESSENTIAL DUTIES AND RESPONSIBILITIESAssist internal and external customers to resolve issues answer questions and exchange information on orders documentation or freight issuesCreate generate and maintain reports in support of customer service processesFirst escalation point for CSR team assist with issue resolution and situation deescalationFosters open team dialogue through organized and regular team meetingsHandle incoming requests from customers via phone and email and ensure that issues are resolved promptly thoroughly and professionallyResponsible for weekly timesheet approvalsPrepares and conducts individual midyear and yearend performance appr

Crossroads Staffing, Inc

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