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Support Engineer IV - AMZ2689
US-TX-Dallas - 75398
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Company: Amazon Web Services, Inc., an (link removed) company

Position Title: Support Engineer IV

Location: Dallas, Texas

Position Responsibilities:

Provide technical support, including fielding and handling customer issues via phone, chat, and email. Apply advanced troubleshooting techniques to provide unique solutions for critical, highly complex, customer problems that span multiple AWS services. Work with development teams to establish and improve end-to-end service support. Drive customer communication during critical events. Write tutorials, how-to videos, and other technical articles for the AWS customer community and internal training. Assist customers on a wide variety of topics, including AWS cloud architecture, migration and troubleshooting complex performance issues. Mentor junior support engineers.

Position Requirements:

Bachelor's degree or foreign equivalent in Computer Science, Information Science, Information Technology, Engineering, Mathematics, Physics, or a related field and one year of experience in the job offered or a related occupation. Must have one year of experience in the following skill(s): Linux or Windows systems administration; and at least one of the following: (1.) database administration in MySQL, Oracle, PostgreSQL, MS-SQL, MariaDB, Amazon Redshift, or Amazon Aurora; (2.) working with one of the following NoSQL technologies (DynamoDB, Redis, MongoDB, or Cassandra), and ETL tools in managing data workflow jobs; (3.) Network administration (DNS, TCP/IP, BGP, Load Balancing, software-based IPSEC, SSL-based VPN solutions), and Virtualization (Hypervisors, VMware, or Xen); (4.) working with one of the following programming languages (C++, Java, C#, .NET, Node.js, PHP, Python, or Ruby); or (5.) Chef/Puppet experience or DevOps background and demonstrated knowledge of Git, Perforce, SVN, or TFVC.

In order to apply, please send your resume, referencing AMZ2689, including job history, to: Amazon Web Services, Inc., an (link removed) company, ATTN: Hiring Manager, P.O. Box 81226, Seattle, WA 98108-1300. (link removed) is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

Please see above
Amazon Web Services, Inc., an company
P.O. Box 81226
Seattle, WA 98108

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