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Customer Complaint Specialist
Location:
US-MA-Marlborough - 01752
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Customer Complaint Specialist needs 1+ years’ customer support specialist experience
Customer Complaint Specialist requires:
 Associate degree in a business or science-related field
 excellent communication and writing skills, and will be responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller
 writing skills
 database
 databases
 prior understanding of GMP

Customer Complaint Specialist duties:
 Support the product complaint system
 phone intake of product complaint information, categorization of the complaint, investigation initiation, sample return, and complaint response while keeping the complaints database updated.
 Ensure complaint records are concise, clear, fact based, error free, and well written and ensure understanding of the complaint handling process from initiation to closure, including the ability to recognize when escalation is required..

Ella Francis
Global Channel Management, Inc.
3961 Floyd Raoad
SUITE 300377
Austell, GA 30106
Fax: 6784026406
Phone: 6784026444

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