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Customer Service Representative #12549
US-VT-Brattleboro - 05304
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Would you like the opportunity to grow and advance in your next role?

Our client, a well-established, rapidly growing company in Brattleboro, VT is looking to add a Customer Service Representative to their busy team. These are first shift positions and the work week must include every Saturday or Sunday.

This position offers $14-$15/hour depending on experience. This exciting opportunity is temp-to-hire with a wonderful organization with a long history of leadership and community involvement. Once hired on, you will be eligible for their extensive benefits package including Health/Dental/Vision/Life/Legal/Pet insurance, 401k, short & long term disability, paid time off, tuition reimbursement, as well as an employee discount/purchasing program.

Your responsibilities as a Customer Service Representative:

Answer customer incoming calls/emails/web-based portal requests to resolve various order issues, take orders, and communicate delivery information
Negotiate pricing on claims to reduce company costs
Work with sales teams to support sales initiatives
Work with operations to resolve delivery issues
Process emergency order requests
Invoice product/research credit and communicate results to customer and management
Document customer concerns in tracking system to determine opportunities for service improvement
Document product safety concerns
Other customer support duties as needed

Your skills/qualifications for the Customer Service Representative position:

High School Diploma
2+ years of recent and relevant experience Customer Service
Call center experience a plus
Customer service experience in a distribution environment a plus
Pleasant customer service demeanor
Fast and accurate data entry skills
Professional verbal and written communication skills
Excellent attention to detail
Good trouble shooting/problem-solving abilities
Solid computer skills MS Office Suite including Excel and Outlook email/calendar, Salesforce or other customer databases
Experience working with 2 computer screens at one time, using a headset, and a call center cue system

Are you looking to join a team with a company that makes an impact and invests in their employees? Interested and qualified for this exceptional opportunity? If so, please call 603 358-1000

We are here to help! Masiello Employment Services offers phone & video interviews/meetings during this time of social distancing. We cant wait to virtually meet you!

Masiello Employment Services

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