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Healthcare Customer Service Representative – Orlando, FL – 02USC
Location:
US-FL-Orlando - 32899
Jobcode:
02USC
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We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Healthcare Customer Service Representative with TTEC in Orlando, FL.

Accepting digital applications for your protection and the protection of our employees: Apply online, via text 'TTEC' to 97211 (Standard message & data rates may apply), or call 1.866.796.5485 to connect with us.


To be eligible for this role you MUST
• Reside within Florida – you may either pick-up your TTEC-provided work equipment at our Orlando, FL office or have it shipped to your address
• Have >15 mbps internet speed as validated by (link removed)
• Ability to hardwire (ethernet) direct to your home router during your at home employment
• Router must be within close vicinity of your quiet, at home workspace
What You'll be Doing
You take a problem and turn it into a solution. Delivering amazing experiences brings a smile to your face and you find it very rewarding. You'll use your “get it done”, high-energy, professional approach to answer in-bound calls (and emails) from customers. You'll help people every single day by taking calls, actively listening to understand customers' needs, and answering questions.

As a TTEC Customer Experience Champion, You'll Enjoy:
• Fun, talented and witty teammates
• Knowledgeable, encouraging, and present leadership
• Family-friendly environment
• Free-spirited, theme-based employee events
• Diverse and community-minded organization
• Career-growth and lots of learning opportunities for aspiring minds
• And yes…all the competitive pay and benefits you'd expect

On a typical day, you'll

• Be providing full lifecycle customer service where you could accept inbound or might be calling out to provide follow up on a concern
• Consult with customers on health-related products and services to provide the best solutions for their health and financial well-being
• Maintain customer accounts and information
• Respond to customer inquiries with compassion and active listening and support the best solution in an efficient manner
• Resolve customer technical issues with patience and understanding
• Identify additional needs customers may have and help them to upgrade products or services

Why You? What You Bring:
Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table… along with the following:
• Excellent communication skills – for us that means you can adapt to new and different situations, read the behavior of others, have difficult conversations with ease, and defuse and resolve conflict. In other words, you have the gift of gab
• Empathy is the key – it's so important it bears repeating
• Ability to adapt and excel in a fast-paced work environment
• Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
• High school diploma or equivalent is the minimum and… with education… more is better
• Handy with MS Windows and other computer applications
• The passion and drive to make a difference


Click on the Apply Now button.
You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.
Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).

For more information about TTEC, visit (link removed) or search #ExperienceTTEC throughout social media to engage in the global conversation.

#TTECTOP


TTEC
TTEC
9197 South Peoria Street
Englewood, CO 80112
Phone: 8667965485

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