Linux Server Technicians - (US-FL-Tampa - 33697)

Minimum Education: Tech School
Job Type: Part Time
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The Linux System Administrator provides technical support and technical consulting for Rackspace customers. Administrators have both direct (phone) and indirect (via email) contact with customers to assist in troubleshooting and maintaining complex web server configurations. Linux Server technicians have an extensive knowledge of web hosting technologies of Linux/Unix operating systems, and are able to handle over 90% of all customer issues that may arise. Responsibilities include overseeing server deployments, managing and maintaining server patches, managing and maintaining the Linux networking structure, researching, testing and deploying new Linux server and networking technologies. Linux Server Administrators will be required to do programming/scripting and coordinate with the Development and Net-ops departments for various internal application projects.

Responsibilities:
* Provide fanatical customer service at all times. Go above and beyond to solve any and all customer issues. Customer service focus is a must.
* Pro actively monitor customer trouble tickets.
* Ensure that all tickets and phone calls are handled within appropriate service level agreement time frames.
* Escalate tickets as needed
* Serve as an escalation point for lower level support technicians.
* Participate in rotating on-call schedule as a senior member of customer operations.

Requirements
* DNS fundamentals, including diagnostics with Unix tools
* Network fundamentals, including diagnostics with Unix tools
* RedHat Linux
* FreeBSD 4.x
* Sun Solaris 7 and 8
* Apache 1.3 and/or 2.0
* Sendmail
* Qmail & VPopmail
* Wu-FTPD
* OpenSSH daemon and client
* Plesk Control Panel
* Generating and managing SSL certificates using openssl
* 2-3 years experience