Applications Support Engineer III (HSN.com) - (US-FL-Saint Petersburg - 33784)

Minimum Education: None
Jobcode: 53931173
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Responsible for maintenance, trouble-shooting, monitoring and administration of the E-commerce/HSN.com Web site. The ideal candidate should have a background with Microsoft OS, Tools, and Applications. Should also be knowledgeable with Web site architecture and hardware.



Responsibilities:

Provides application support (administration, configuration, and monitoring) for both off the shelf and home grown applications in a 24/7, highly available and clustered Web-based environment.
Deploys, installs and configures the components of the system infrastructure on an ongoing basis.
Organizes, plans, and executes medium size projects involving the deployment, administration and support of business critical applications onto the Win2003/2000 platforms.
Performs root cause analysis and fault isolation for environmental, server, and application availability issues.
Provides initial project consulting to help define the support structure and guidelines for new applications.
Provides support during escalations for problem identification, troubleshooting, documentation and resolution.
Provides mentoring to junior members of the Application Support group.
Tunes and validates Win2000/2003 systems, while troubleshooting and resolving problems and outages.
Supports production systems, as required, by optimizing performance, helping resolve problems, and providing timely follow-up on problem reports.
Diagnoses and resolves problems of medium to high complexity.
Communicates plans, status and issues to higher management levels.
May lead projects of medium complexity.





Minimum Requirements:

Bachelors degree in Computer Science or five years equivalent job experience.
Thorough understanding of E-commerce systems, specifically Web based applications using IIS 6, ASP.net, Application Center 2000, SQL Server2000, and Load Balancing HW.
Experience in effectively managing small to medium projects in a cross-functional environment utilizing the above technologies.
4-7 years of overall experience in administering, supporting and monitoring a network operating system across multiple physical locations. Typical network services and applications including file and print, SQL Server 2000, messaging, firewall, desktop management, mail servers, and Web hosting.
2+ years of experience in Microsoft IIS Management in a clustered environment, Microsoft Application Center usage, SSL certificate usage and implementation, Web analysis tools, Webtrends, Alertsite, and administering desktop operating systems (Win 2000 & Win 2003) and Web based applications.
Strong teamwork and interpersonal skills with all management levels - good verbal and written communication skills.
Highly motivated, independent, good with prioritization and result oriented.
Ability to effectively adapt to rapidly changing technology and apply it to business needs, and integrate multiple tools together to solve business problems.

Preferred Requirements:

Microsoft Certified Systems Engineer (MCSE)
Knowledge of Tealeaf
Basic knowledge of IBM MQSeries, MSMQ, Network Load Balancing, and EMC Storage