Senior Computer Operator - (US-NY-NY )

Minimum Education: None
Job Type: Full Time
Jobcode: Trading Company
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The qualified individual will provide technical customer support to exchange members as well as support the internal trading applications on multiple platforms.


Responsibilities to include:


.Ensure that proper system checkout is performed daily

.Perform tasks and projects assigned by management

.Be involved in meetings regarding system events, upgrades, etc.

.Represent department at many internal key meetings and report minutes and action items to management.

.Be available during off hours to answer questions and assist with system issues.

.Gateway Builds - Install and configure gateway for members and internal users.

.Create, maintain and potentially automate technical procedures and documents for everyday purposes. This includes installation procedures and daily checkout documents.

.Verify DNS configurations for member firms gateways in order to establish a backend connection.

.Coordinate all daily changes and ensure they are implemented successfully and documented as such in shift turnovers.

.Create batch file scripts to better assist our day to day operations.

.Monitor (real time) company´s trading applications and member equipment

.Execute after hours batch jobs for daily initialization and shutdown of trading systems

.Execute after hours trading reports for member community

.Document trading system incidents via Remedy system and internal shift turnovers.

.Follow up on open trading system incidents

.Function in a service desk capacity dealing with customers in resolving on-line issues.

.Execute and/or support system testing off hours and weekends

.Support Network Operations level 1 infrastructure via Enterprise Managing applications


Required Skills:

Experience Required/Results Expected:

Employee in this role is expected to follow guidelines in place, ie:

.Performing trading system checkouts completely and accurately

.Escalating out of ordinary events or findings to management

.Assisting customers with problem solving or basic questions in a professional manner

.Performing and supporting software implementation and configuration change

.Documenting incidents, basic shift events and critical statistics in shift turnover

.Completing assigned tasks in a proper and timely manner

.Routine upkeep of system procedures and contact lists based on assignments given

.Supporting weekend testing based on a rotating schedule

.Bachelors degree or equivalent and/or 4 years relative job experience