Part Time Customer Service Associate - (US-CO-Boulder - 80329)

Minimum Education: High School
Job Type: Part Time
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The Warehouse Associate performs warehouse duties and functions to support inventory integrity, order processing – picking, packing, staging, and shipping, and general maintenance and housekeeping duties to ensure a safe, clean, and orderly work environment.

Principal Duties and Responsibilities include:

• Executes the Grainger Service Promise and demonstrates, by action, the company Values.
• Accurately receives product on DC trailer and effectively puts away product to utilize time efficiently and maximize cube space.
• Receive product from Branch Transfers (UPS, and other Carriers) to fulfill customer orders
• Receives product on Hub Truck (Same Day Pickup) and process customer backorders and branch stock replenishment in order to have product available for sale.
• Processes backorders to fulfill customer orders and meet order ready times.
• Picks & stages will call orders to achieve company Will Call Ready Rate (WCRR) and Customer expectations.
• Accurately picks and prepares shipping orders to meet shipping cutoff times and processes orders according to all regulatory standards.
• Processes returns in accordance with BBX guidelines, referencing original documents, product disposition, and obtaining all necessary signatures.
• Contacts customers in order to purge old orders and release product for purchase by other customers.
• Properly prepares, stages and documents product for reverse logistics in order to keep inventory fresh and warehouse space open for new products to be introduced.
• Prepares all hazmat orders in accordance with all Dept. of Transportation and company requirements.
• Processes all next day air shipments in accordance with DOT requirements and company expectations.
• Schedules customer/vendor pickups as needed to serve customer and branch needs.
• Performs cycle counts to ensure inventory accuracy.
• Works multiple location report to drive continuous improvement in inventory accuracy by reducing duplicate locations.
• Performs stock alignments as necessary to improve inventory performance and accuracy.
• Replenishes and maintains showroom stock to create an appealing well stocked environment for customers.
• Conducts daily power equipment inspection to ensure safe operation of equipment, safe work environment for employees, and compliance with all OSHA and company regulations.
• Grounds keeping and trash collection/disposal to ensure a clean, well-groomed appearance for customers and employees.

Skills:
Preferred Education & Experience:

• High School Diploma or equivalent
• 1 year warehouse / material handling experience preferred
• Able to operate powered industrial equipment
• Able to operate computerized scanning equipment and PC based programs including SAP.
• Able to follow verbal and written instructions with minimal supervision.
• Is aware of own strengths and weaknesses. Is open to developmental feedback and takes responsibility for personal development.
• Must pass a pre-employment drug screen & background check.

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