Investment Services Business Analyst - (US-WA-Seattle - 98199)

Minimum Education: Tech School
Job Type: Full Time
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The Investment Services Customer Service Development Analyst is responsible for representing Customer Service in cross-bank initiatives, serving as the subject matter expert for the Investment Services Team, with a primary focus on analyzing the impact of potential and new business initiatives. This requires an in-depth knowledge of our products, policies, systems and procedures. It also requires a demonstrated ability to make key decisions and influence others at varying levels throughout the organization. Outputs include integrated business analysis plans, business requirement documents, business case documents, industry benchmarking information and competitor analysis.



* Proactively participate in projects, representing the voice of Customer Service, managing project details and driving deliverables.

* Use process design methodologies to map out key activities, gather industry and competitor research, host roundtables to collect feedback and use the findings to help solve problems, drive projects and key deliverables.

* Develop justification and analysis of new product impacts and/or potential effect enhancements will have and drive related projects accordingly.

* Present findings of any formal analyses to Associates, Coaches, Managers and/or Leaders throughout the bank.

* Produce RFPs as part of a selection process for potential new service providers.

* Exhibit and promote ING DIRECT values at all times, with a strong Customer focus

* Excellent communication and documentation skills

* Exceptional analytical and process management skills

* Ability to build relationships and influence individuals at all levels of the organization in order to get things done

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