Customer Service Associate - Part Time - Buffalo, NY - (US-NY-Buffalo - 14280)

Minimum Education: High School
Job Type: Part Time
Email this job to yourself or to a friend

The Sales Associate works through multiple service channels to consistently provide a high level of customer service, as defined in the Grainger Service Promise. They navigate customers to solutions that help them get the job done and they drive sales growth by engaging in actions that identify leads for further selling opportunities with every customer. Provides assistance as needed to CSA’s in the areas of system navigation, catalog use, product knowledge and sourcing.

Principal Duties and Responsibilities include:

• Executes the Grainger Service Promise and demonstrates, by action, the company Values.
• Quickly responds to the needs of customers by effectively communicating product and service offerings over the phone or in person. Answers questions and assists in the selection of products.
• Utilizes effective probing and listening skills to generate lead opportunities. Recognizes and responds to cross-sell opportunities and is able to successfully convert inquiries into orders. Asks for the sale and goes after additional sales.
• Is knowledgeable about product promotions and effectively and proactively communicates them to increase sales and improve customer awareness of product and service capabilities.
• Resolves customer issues promptly and accurately in a manner that will retain and promote customer loyalty.
• Understands the top customers in the branch and any TLC customers’ needs.
• Acts as a team member within and outside the assigned branch and helps out in other areas as required.
• Opens new accounts, conducts customer surveys and loads customer vehicles as required. Performs new account audit and follow up.
• Assists Sales Partners with Inventory Solutions implementations including data collection, small scale cross referencing, site set up, customer training and ongoing customer service.
• Accurately picks will call and counter orders. Ensures will call orders are ready when the customer arrives to meet Will Call Ready Rate (WCRR) metrics.
• Audits and purges pick tickets daily to meet BBX standards and supports all other BBX requirements.

Skills:
Preferred Education & Experience:

• Must be at least 18 years old.
• High School diploma/GED; some college preferred.
• 2-3 years customer service and sales experience
• Demonstrates a commitment to provide superior customer service.
• Effective communicator, comfortable interacting with customers and internal partners in a professional manner in person and via the phone.
• Works quickly and accurately to accomplish tasks despite competing demands and a fast-paced environment.
• Is aware of own strengths and weaknesses. Is open to developmental feedback and takes responsibility for personal development.
• Must be computer literate and able to learn appropriate software programs including SAP.

To apply copy and paste the link below into your browser:

http://hispanic-jobs.com/view.php?job_id=46633&type=search&auth_sess=f9b61af60e4a31b34a9b4da3c7edb99f&ref=4c158314af21a46ee967f6cd2

There are so many more positions in any industry in all cities and states available on our website. Hispanic-Jobs.com specializes in jobs for bilingual English/Spanish-speaking professionals and applying to all jobs is free. Take a look, there are many wonderful opportunities available. Go directly to www.Hispanic-Jobs.com