Agent-At Your Service - Burlington Marriott - (US-MA-Burlington - 01805)

Minimum Education: High School
Job Type: Full Time
Jobcode: 541033
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Burlington Marriott Hotel
One Burlington Mall Rd.
Burlington, MA 01803

The Burlington Marriott is looking for talented people to join our staff!

We now have 1 full-time opening for Agent-At Your Service!

Excellent benefits package for FT associates! This includes Medical, Dental, Vision, 401K, Paid Time Off, Special Employee Room Rate Discounts, cell phone discounts, Tuition reimbursement, growth opportunities and much more with Marriott International!

In order to be considered, please apply on-line at http://greatjobs.marriott.com and search by city and state or enter zip code 01803.

Job Description:
Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests` service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift.

Marriott International, a global hospitality leader and one of Fortune Magazine's "100 Best Companies to Work for in America". At Marriott, success begins with our associates. We make sure our associates have the tools and training they need to improve their skills every day. At Marriott, we reward our employees with the kinds of benefits and opportunities you'd expect from an industry leader. Marriott provides success you can experience.

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