Customer Service Associate - Part Time - Manchester, NH - (US-NH-Manchester - 03111)

Minimum Education: High School
Job Type: Part Time
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We are seeking experienced HVAC professionals to join our Technical Product Support Center team. The successful candidate will be a certified HVAC technician with extensive customer contact experience. You will also have the ability to utilize your extensive hands-on technical knowledge to handle calls from our customers in the areas of pre-sales selection, post-sales support, application and troubleshooting assistance for our products. Your customer base will include external customers such as suppliers and contractors as well as internal customers including parts & sourcing specialists, sales and branch personnel.

Major Responsibilities:

*Provide world-class technical product support in product application, selection and troubleshooting via the phone.
*Utilize industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells.
*Capture and channel information to provide product teams / suppliers feedback about products based on interaction with customers and field personnel.
*Develop, coordinate, teach, and evaluate training and education tools to equip field employees with the skill and knowledge to effectively resolve customer needs as it relates to technical products.
*Foster an environment of teamwork and open communication by sharing information, learning from and teaching others, following established processes and recognizing exceptional performance.'

Skills:
Requirements:

*Must have 4+ years hands-on field experience while working as a certified HVAC tech, with significant direct customer interface.
*Proven customer service skills, with the ability to maintain strong external and internal customer relationships by identifying and anticipating their needs, then meeting / exceeding their requirements and expectations.
*Excellent organizational and communication skills.
*Must have basic computer skills, to include; email activity, navigating the internet and MS Office applications.
* Occasional evenings, Saturdays, or overnight travel may be necessary for product training.

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