Clinical Supervisor (Bilingual Spanish a plus) - (US-MA-Boston - 02298)

Minimum Education: Tech School
Job Type: Full Time
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PACT is a community-based organization serving poor and marginalized HIV-positive and at-risk individuals in Boston. PACT’s mission is to reduce the health disparities suffered by this and similar populations. PACT employs community health workers (CHWs) to achieve its mission via the following objectives:

1. To provide adherence-focused education, skills coaching, outreach, and accompaniment to HIV-positive individuals;
2. To connect individuals engaged in high-risk substance use behaviors through culturally competent outreach and provide them with education, accompaniment, and other resources;
3. To increase access to and utilization of culturally-relevant and respectful health care and social services for those it serves;
4. To replicate and adapt the PACT model in communities dealing with issues of poverty and health disparities in their management of HIV, diabetes, and other chronic diseases.

PACT serves more than 100 individuals living with HIV and employs about 20-25 permanent staff in service, research, replication, and administrative roles. PACT is funded through foundation, government, and private philanthropic grants.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

The Clinical Supervisor oversees the clinical aspects of the direct service work of all PACT’s Community Health Workers (CHWs) in the care of their clients. This position is responsible for the clinical welfare of all clients, and the professional welfare of CHWs in performing their direct service work. This position works closely with the Community Health Worker Project Manager to ensure the highest quality services are provided to all clients. In addition, this position manages substance-oriented street outreach work. Specific responsibilities include:

1. Provide clinical supervision and conduct regular case reviews with each CHW. Directly observe CHWs in patient interactions as necessary to provide detailed clinical supervision and quality assurance.
2. Triage all non-medical crises that arise with clients, possibly including but not limited to issues of domestic violence, substance use, suicidality, and threatening speech or behavior.
3. In close collaboration with the Community Health Worker Project Manager, ensure complete, accurate, and high quality documentation of all patient encounters by CHWs. Conduct regular chart reviews. Provide regular reports on documentation content and quality to senior management team.

Skills:
QUALIFICATIONS:


1. LICSW license required. Professional experience in the areas of mental health, counseling, and substance use preferred.
2. Minimum three years of cases management experience required, 4-6 years preferred.
3. Minimum two years of supervisory experience required, 3-5 years experience preferred.
4. Spanish fluency required.
5. Possession of a vehicle for staff and patient transport purposes is preferred.

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