Front Desk Agent - (US-MA-Woburn - 01888)

Minimum Education: None
Job Type: Full Time
Jobcode: 540840
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Marriott International is now hiring for Full-Time Front Desk Agent at Woburn Courtyard.

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time.

In order to be considered for this position, please apply online to http://greatjobs.marriott.com or http://trabajos.marriott.com and enter 01801 zip code.

Excellent benefits package for full-time positions: Medical, Dental, Vision, Profit Sharing, Tuition Reimbursement, Career Advancement, Room Discount.

At Marriott, you can experience the success of an inclusive work environment in which we support your growth and celebrate your unique contributions. For over 75 years, our philosophy has not changed: Our customer begins with taking care of our associates. We invite you to join us and experience a new successful future at Marriott.

EOE F/M/D/V