Claims Clerk II - (US-NC-Charlotte - 28299)

Minimum Education: Tech School
Job Type: Full Time
Jobcode: 1408515
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Based in Atlanta, Georgia, Crawford & Company is the world's largest independent provider of claims management solutions to insurance companies and self-insured entities, with a global network of more than 700 offices in 63 countries. Major service lines include property and casualty claims management, legal settlement administration, including class action and warranty inspections, and risk management information services. Broadspire, a wholly owned subsidiary, offers a broad array of customized casualty, medical management, and integrated disability management. Crawford's shares are traded on the NYSE under the symbols CRDA and CRDB.

Summary of Role:

Under direct supervision, performs a variety of claim clerical support duties for the Claim Department

Responsibilities:

1. Receives and matches mail to the appropriate claim file through the Focus system.

2. Creates claim file by inputting initial loss report information into the Focus system; completes and distributes paper file to the appropriate claim area.

3. Types a variety of material such as letters, reports, form letters, or memorandums from handwritten copy, typed copy or transcribing equipment by use of a typewriter, personal computer, word processor or an automated system.

4. Proofreads work for accuracy; distributes all letters and memorandums for proper signatures before mailing.

5. Performs a variety of clerical duties such as answering telephones, taking messages, and sorting and filing mail and correspondence.

6. Determines proper file and claim number on unidentified claim correspondence by use of the Focus system.

7. Responds to insureds and agents to complete general loss report information and may respond to the more routine claim questions from insureds and agents.

8. Contacts agents and insureds on routine claims to obtain coverage information or to clarify coverage information supplied on a loss report.

9. Removes Focus form letters from printer and distributes to sender for signature before mailing.

10. Operates equipment such as copiers; obtains and distributes copies as requested.

11. Prepares outgoing mail which includes the sorting and stuffing of envelopes.

12. May assist in operating the check signing machine and in posting and distributing of claim checks issued.

13. Assists in maintaining office supplies and forms; completes requisitions and orders supplies as needed.

14. Assists in updating claim manuals.

15. May assist in typing and processing payments for approved billings and expenses.

16. Keeps supervisor informed verbally and in writing of activities and problems within assigned area of responsibility; refers matters beyond limits of authority and expertise to supervisor for direction.

17. Performs other related duties as required or requested.

Education:

Education equivalent to graduation from high school supplemented by courses in typing and personal computer skills or the equivalent in related work experience.

Knowledge and Skills:

Demonstrates good working knowledge of Claim processing and of Claim policies and procedures.

Experience:

Nine or more months experience as a Claim Clerk or the equivalent demonstrating a basic knowledge of computer entry and operations.

Crawford offers excellent benefits, training and competitive salaries. If you are interested in joining a leader in the claims management industry, please apply now. EOE M/F/D/V


How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar: http://broadspire.contacthr.com/11972309