Director, Account and Support Management - (US-MA-Waltham - 02455)

Minimum Education: Bachelors
Job Type: Full Time
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ITA Software has an immediate opening for a Director, Account and Support Management to report to the VP, Account and Technical Support Services this is a management position, overseeing and managing multiple customer accounts from launch through maintenance and on-going support. While leading a team of customer account and support managers, you will be required to build executive level relationships, prioritize customer feedback for ITA’s software release processes, and act as the escalation point for high priority issues. You will also identify and manage opportunities to increase the use of ITA products for our customers. You will need to use your technical experience, your senior level account and support management experience, and your employee management experience to successfully meet the challenges of this position. In collaboration with other ITA groups, you will identify and implement process improvements for our software release, support and account management activities.


Interested in learning more? Apply for this opportunity at:

http://www.peopleahead.com/linkIn?jobRec=yes&out=yes&key=116113195194007193104033054107235057121180254182

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