Hardware Help Desk Support - Bilingual (English/Spanish) a plus - (US-OH-Dayton - 45490)

Minimum Education: Tech School
Job Type: Full Time
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Provide remote software support and assistance to customer and personnel. Document customer issues, troubleshooting steps and resolution. Diagnose customer issues and assign appropriate support. Ensure issue resolution, install and maintain hardware and software. Promote and sell service offerings

Minimum Qualifications: Associate degree. Experience with troubleshooting customer problems on the phone, extensive customer service skills, experience with diagnosing, gathering, analyzing and resolving problems. Good analytical, troubleshooting and problem solving skills, good communication skills, effective team player. Computer hardware and diagnostic abilities. Bilingual (English/Spanish) is a plus.

Our benefits package includes: *Paid Medical, Dental, Vision & Life insurance, *401(k) matching, and *Referral bonuses. Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment.


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