Bilingual Spanish Customer Service Representative - (US-OH-Columbus - 43299)

Compensation: $12.00 - $12.00 / Hour
Minimum Education: Tech School
Job Type: Part Time
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Customer Service Representatives will research the caller's questions about their account or redirect them to the IRS tax office. They will be responsible for entering in the correct social security number, verifying the check number and data, plus documenting the call. Candidates need prior Customer Service experience with intermediate computer skills and accurate data entry. After 6 months of taking inbound calls, the job switches to placing outbound calls to the individuals that applied for a loan, but haven't made the appropriate payments or to those that received their IRS tax refund by mistake. (The financial institute provides the applicants with the funds upfront and the IRS check should automatically be applied towards their loan with bank). The refund checks are sometimes sent to the applicant by the IRS in error and the Customer Service Representative needs to collect that from the applicant. (Some individual receive the IRS tax refund check and a loan from the Bank). The CSR needs to explain this to the applicant and set up a payment plan. Candidates do not need collections experience, but must be comfortable making these calls.

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