Bilingual Spanish Account Manager/Customer Service - (US-MN-Roseville - 55126)

Compensation: $17.00 - $18.00 / Hour
Minimum Education: Tech School
Job Type: Full Time
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THE RIGHT STAFF is currently seeking a bilingual Account Manager to work in customer service. Our client in Roseville is looking for a professional candidate to receive purchase orders directly from customers and sales, conduct contract reviews, research customer histories and use the business system to create sales orders. Major Areas of Accountability *· Conduct contract review - quote to customer Purchase Order, obtaining resolution when there are discrepancies, with a goal of an enterable PO *· Sales Order entry and order acknowledgement (goal -within 24 hours of PO receipt); account maintenance; accurately enter and maintain Sales Orders, account and pricing information/history within Business System to initiate and furnish prompt re-quotes *· Schedule upcoming work by appropriate work center capacities and material availability; monitor WIP, machine downtime, and work closely with Vendor Relations to monitor daily material requirements; assure accurate, timely information for scheduling decisions; interface with Pre-Production concerning scheduling issues to identify schedule changes, create contingency plans, and coordinate with customers to meet their requirements *· Manage Finished Goods; build per contracted agreement for accounts of responsibility; track and manage inventory for timely shipment or claims submission and resolution per contracted agreement *· Manage work load report daily; facilitate Work Order progression and resolve delays; contact customer on delayed shipment; resolve CS-caused no-runs immediately *· Prepare New Part Forms and ECOs required by customers, Engineering and Programming; send proofs to customers *· Track and monitor progress on material testing and facilitate material changeovers *· Interface with Sales on a daily basis to research existing customer accounts, discuss new customer developments and clarify understanding of customer prints, new designs and pricing *· Work closely with Finance to resolve invoicing and collection problems *· Coordinate with Quality Assurance staff on certification of new products including PPAP, 1st Articles, and all customer quality concerns *· Be the voice of the customer using Customer Concern Report (CCR) for the documentation and implementation of customer corrective actions; initiate and oversee CCR to a timely completion (within 30 days), and the required customer communication follow-up; process returned goods (RGAs) and initiate corrective actions (RGA and CCR process may be used in parallel) *· roject involvement; participate in continuous improvement projects related to customer account management, Customer Service processes or inter-company improvements *· Work hours are primarily day shift with flexibility required to fill some 2nd shift hours Required Knowledge, Skills, Abilities *· Must have and maintain a complete understanding of Business System, product application, construction, configuration options and change methods for all products offered by St. Paul labels or ID Concepts *· MUST be fluent in Spanish and English; able to read, write and speak both * Be an expert on all aspects of customer accounts regarding contracted agreement quote to Purchase Order, inventory agreements, manufacturing, label design, invoicing, quality requirements, packaging, shipping and pricing; assume ownership of customer accounts and markets

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