IT Support Analyst - Level 1 - (US-KS-Shawnee Mission - 66286)

Minimum Education: None
Jobcode: L:96453224
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Discover Applebee's: --Competitive salary commensurate with experience --Medical, Dental, Vision coverage the minute you start your new career with us! --401(k) Retirement Plan: Immediately upon hire, you are eligible to participate in the 401(k) plan. The Company currently pays a match of $1.00 for each $1.00 you contribute up to 3% of your pay and .50? for each dollar you contribute on the next 2% of pay --$75 in Applebee's gift cards per month to use in any way you want! --Flexible Dependent and Health Spending Accounts --Life Insurance at one and a half times your annual salary --Supplemental Life Insurance for you and your dependents --Domestic Partner Benefits --Pay for Performance culture where you will be rewarded for your performance based on agreed upon performance objectives and target performance ratings --2 weeks vacation per year --5 sick/personal days per year --Business casual dress --Free soda at our Support Center Headquarters building! --A work environment that takes you on a BIG FUN TRIP, where: B = Balance I = Innovation G = Guest Driven FUN = FUN!! T = Teamwork R = Results I = Integrity P = Passion for Service Equal Employment Opportunity: Applebee's is an Equal Opportunity Employer. Key Accountabilities: --Effective use of phone system per individual assignment by help desk management. Phone metrics are pulled on a monthly basis. These results are compared to others in like position and against departmental goals. --Effective use of problem management tool regarding using standard knowledge to provide call guidance, standard documentation methods and reporting methods ITSM is used for tracking issues and problems. All analysts are expected to accurately log and journalize each call for guidance or issue. --Effective customer service to customers and solution partnersSurveys and team feedback mechanisms are used to measure effective skills. --Monitor problem management software and support systems for current outages and pending solutions. Monitoring through standard tools is expected Ideal candidate will have: High School diploma. A+ Certification desired Strongly desire experience with Micros Point of Sale or restaurant system Proven background in understanding basic office system software, operating systems and desktop hardware Restaurant or Help desk work experience desired Support of 24x7 organization with variable scheduling and weekend availability.