Inside Sales Representative - (US-IA-Davenport - 52809)

Minimum Education: None
Jobcode: L:98857901
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Crescent Electric Supply Co (CESCO) was founded in 1919 and is one of the largest electrical distributors in the United States. Crescent Electric Supply Co. is a full-line distributor of electrical, electronic, automation and voice data products with more than 120 locations throughout 25 states. Our success stems from long-term, organic growth as a result of total customer satisfaction, teamwork, and an overall commitment to being the leading distributor of quality products through our value added services. Our customers range from Electrical Contractors, Industrial OEM & MRO customers to Commercial, Institutional, Educational and Government entities.
Responsible for accepting and responding to customer inquiries and  processing orders received. Responsibility includes reviewing orders received to ensure customer needs are met, following through on commitments of delivery of product or information required, and proper communication of information to customers and employees who are fulfilling the order.
 
Primary Duties:

Sell products and services.
Know and communicate Crescent's Value Added Services where they will meet customer needs.
Provide product pricing to customers as requested.
Promptly and efficiently handle customer requests received by telephone, facsimile, or email.
Understand product applications to aid customers in their selections.
Work with Purchasing Department, account managers, quotations specialists, product champions, and other branch personnel to provide competitive quotations.
Attend training sessions and sales meetings.
Expedite customer orders through the Purchasing Department.
Maintain a current library of reference material.
Interact with branch personnel to exchange customer needs information.
Back up and support counter sales representatives and warehouse personnel, as necessary.
Assist and resolve customer problems.
Issue Return Goods Requests (RGR) to customers to expedite product returns.
Obtain product knowledge, maintain product inventory, and know major competitor lines.
Enter lost sales in computer system.
Document customer comments/feedback by completing Customer Comment Form.
Perform proactive telesales to customers assigned by branch or district manager.

Individual must possess strong PC skills. Must have the ability to work quickly and accurately within time constraints and against deadlines. In addition, must possess interpersonal skills, organizational skills, be a self starter, detail oriented, and have ability to multitask and to communicate (verbal and written).
 
Education and/or Experience: High school diploma or general education degree (GED) required; and one to two years of wholesale electrical distribution experience and/or training; or equivalent combination of education and experience.  A college degree is preferred. Forklift experience a plus. Knowledge of electrical distribution, their applications, and sales experience preferred. Interested candidates should apply via our website at http://www.cesco.com/ , referencing Job ID 2009-1089.
Candidates are subject to reference checks, criminal background checks, assessments, and a post-offer drug screen.  Women, minorities, disabled persons, and veterans are encouraged to apply. We offer a competitive benefits package including 401(k) with match, medical, dental, life, and disability insurance. To Recruiters/Agencies: Crescent Electric Supply Co. does not accept resumes from recruiters/employment agencies without pre-approval. Any resumes received from an unapproved vendor (or a candidate who is referred by an unapproved vendor) will be considered unsolicited and will become the property of Crescent Electric Supply, Co. Recruiters/employment agencies will receive no payment from Crescent Electric Supply Co. for unsolicited resumes.