BHT Technician I - (US-TX-Austin - 78799)

Minimum Education: Tech School
Job Type: Full Time
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SUMMARY: To install alarm systems in designated locations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

* Installs Brink's Home Security authorized equipment in customer homes and businesses in accordance with established standards and procedures. Designs layout of the system utilizing thorough knowledge of the equipment and its capabilities. Assists in the promotion and sale of extra equipment.
* Test backup batteries, keypad programming and all security features in order to ensure proper functioning, and to diagnose malfunctions.
* Demonstrate systems for customers, and explain details such as the causes and consequences of false alarms.
* Keep informed of new products and developments.
* Coordinates with Brink's Home Security personnel by telephone to adequately test the completed system and initiate the account in the customer database.
* Provides a thorough explanation of the Protective Service Agreement, system capabilities and system operation to the customer.
* Accurately completes all necessary paperwork, including work orders, service orders, time logs and emergency information schedules.
* Maintains inventory control of assigned equipment to ensure adequate stock levels. Participates in formal inventory on a monthly basis.
* Maintains control of all assigned Company property and ensures that equipment is maintained in safe operating condition at all times.
* Safely operates assigned Company vehicle and ensures that it is maintained according to manufacturer's specifications.
* Exhibits appearance and conduct in accordance with established Company standards to present a professional image to the customer and the general public. Maintains the highest standards of decency, honesty and integrity as a guest in a customer's home.
* Provides training when required, for assigned Installation Technicians in all of the above duties.
* When on call, ensures availability by telephone or pager contact at all times for service calls.
* After completion of initial training period, technicians maintain established minimum performance standards.
* Other duties may be assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:
High School Diploma or equivalent. Minimum one year performing similar duties, preferably in the home security, cable TV, telephone service or home improvement industries.

LANGUAGE SKILLS:
Ability to read and comprehend instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Understanding written sentences and paragraphs in work related documents.

MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to computer rate, ratio, and percent.

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