Technical Support Specialist - (US-CA-Lathrop - 95330)

Minimum Education: None
Jobcode: L:101677562
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Description


 
With the creation of the first commercially successful self-scouring steel plow in 1837, John Deere made it possible for America's pioneering families to grow food.  From this simple, yet monumental beginning has sprung a company that helps feed humanity all over the world.  Our business rests on the design and technology of innovation, developing and manufacturing advanced agricultural machines that are as technologically advanced as they are rugged, providing great value to our customers.  Today, John Deere is the world's leading manufacturer of agricultural equipment.  John Deere Agriculture touches the lives of countless farmers throughout the world who use our equipment to produce food, fiber and fuel to help improve the lives of families, communities and economies worldwide.  View location information  to learn more about the area.
 
One of the benefits of working at John Deere is our comprehensive career development program.  Our employees' internal resumes are accessible on-line by managers and human resources, allowing them to match employee interests with company needs-in short, getting the right people in the right jobs, at the right time.
 


John Deere Agri Services is seeking a Product Technical Support Analyst to participate in problem solving teams and provide advanced research for application processes or product development programs. In this position, you will: 

Prioritize customer problems and research solutions as it pertains to the accounting and other software applications.
Provide support for applications such as: Accounts Receivable, Accounts Payable, payroll, inventory, cost accounting, chemical management, and contract management through various communication channels (phone, email, chat, and forums.)
Author and enter problem and solution documentation into issue tracking database on complex accounting issues.
Participate on problem solving teams; provide testing results and feedback to software development and Quality Assurance teams.
Provide advanced research for application processes or product development programs.



Qualifications




 
Education         

 Bachelor's degree in a Business/Management, Accounting, Agricultural Sciences discipline, or equivalent experience. 
Required Skills and Experience      

Outstanding customer service with strong interpersonal communication skills. 
Previous training and/or product support experience.
Demonstrated ability to manage a project with multiple resources.
Excellent multi-task abilities, able to prioritize accordingly.
Good presentation skills; comfortable presenting to small groups as well as one-on-one.
Knowledge of Agriculture industry. 
Desired Skills and Experience            

Prior financial/accounting experience.
Customer support experience with PDA and smart phone devices.
Knowledge of products and services offered by John Deere Agri Services.
Working knowledge of one or more of the following: AgStar2, ExtendAg.
Ability to speak a second language, Spanish highly preferred.    
The information contained herein is not intended to be an exhaustive list of all responsibilities, duties and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines. Equal Opportunity Employer.