Customer Care Rep I or II - Cape Girardeau MO - (US-MO-Cape Girardeau - 63703)

Minimum Education: Tech School
Job Type: Full Time
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WellPoint
is the nation's leading health benefits insurer and a Fortune Top 50 company. At WellPoint, we are dedicated to improving the lives of the people we serve and the health of our communities. WellPoint strives to be the most trusted choice for consumers and a leader in affordable quality care with an unyielding commitment to meeting the needs of our diverse customers.
Bring your expertise to our innovative, performance-focused culture, and you will discover lasting rewards and the opportunity to take your career further than you can imagine.

The Customer Care Representative will successfully complete the required basic training, able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.

Primary duties may include, but are not limited to:
* Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
* Analyzes problems and provides information/solutions.
* Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
* Thoroughly documents inquiry outcomes for accurate tracking and analysis.
* Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
* Researches and analyzes data to address operational challenges and customer service issues.
* Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
* Uses computerized systems for tracking, information gathering and troubleshooting.
* Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
* Seeks, understands and responds to the needs and expectations of internal and external customers.


Skills:
Requires a High School diploma or GED; 3 to 6 months experience in an automated customer service environment or any combination of education and experience, which would provide an equivalent background. WellPoint is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine and is a 2008 DiversityInc magazine Top 50 Company for Diversity.

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