Client Services Associate II/III or Sr. - 39921 - (US-CA-Los Angeles - 91335)

Minimum Education: Tech School
Job Type: Full Time
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WellPoint
is the nation's leading health benefits insurer and a Fortune Top 50 company. At WellPoint, we are dedicated to improving the lives of the people we serve and the health of our communities. WellPoint strives to provide the best health care value for our customers.
Bring your expertise to our innovative, achievement-driven culture, and you will discover lasting rewards and the opportunity to take your career further than you can imagine.

Performs customer service in a sales/account management environment. Responds to client issues via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, claims, etc. Follows appropriate policies and procedures. Researches and analyzes data to address customer service issues. Provides information and recommends solutions. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positively customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Provides external and internal customers with requested information. Provides superior, professional, and courteous service to clients. Under general direction, receives and places follow-up calls / e-mails to answer client questions that are non-routine and often require deviation from standard practices and procedures with the assistance of a computerized system. Handles situations, which may require adaptation of response or extensive research. Provides timely and accurate resolution of inquiries, issues, and adjustments regarding benefits, policies, contracts, etc.

Skills:
High School Diploma and minimum of two (2) years communications experience or health care/industry experience or an equivalent combination of education and experience required. Must successfully complete pre-employment test battery. Strong detail oriented. Ability to compose general correspondence, compile and organize data. Able to priortize workload, good organization skills, work independently with little or no supervision. Able to work in a fast-paced, deadline-driven environment. Maintain positive business relationships and be a team player. Excellent knowledge of the various operations of the organization, products, and services. Strong attention to detail to accurately enter data and research and resolve questions. Strong verbal communication skills including active listening; uses basic written communication skills to record client activity in database. Previous experience using PC, database system, and related software (word processing, spreadsheets, etc.). Good typing and keyboard skills. WellPoint is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine and is a 2009 DiversityInc magazine Top 50 Company for Diversity

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