Call Center Representatives (Several Openings) - 39713 - (US-MA-Andover - 05544)

Minimum Education: Tech School
Job Type: Full Time
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WellPoint
is the nation's leading health benefits company. At WellPoint, we are dedicated to improving the lives of the people we serve and the health of our communities. WellPoint strives to be the most trusted choice for consumers and a leader in affordable quality care with an unyielding commitment to meeting the needs of our diverse customers.

Within our call center, our customer service advocates are dedicated to helping our clients with benefit inquiries, claims processing questions, eligibility inquiries and billing concerns, whether it be via telephone and/or written correspondence. They analyze problems and provide information/solutions. As a customer service advocate, you would also operate a PC/image station to obtain and extract information; document information, activities and changes in the database. Thoroughly document inquiry outcomes for accurate tracking and analysis. Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Research and analyze data to address operational challenges and customer service issues. Provide external and internal customers with requested information. Under immediate supervision, our customer service advocates receive and place follow-up telephone calls / e-mails to answer and resolve customer questions.
Use computerized systems for tracking, information gathering and troubleshooting. This position requires limited knowledge of company services, products, insurance benefits, provider contracts and claims; seeks, understands and responds to the needs and expectations of internal and external customers. Performs other duties as assigned.


Skills:
* High School diploma or GED A MUST, and at least three to six months experience in an automated customer service environment or equivalent combination of formal education and relevant experience.* Basic computing and keyboarding skills including proficiency with database management.* Strong attention to detail to accurately enter data and research and resolve questions.* Strong verbal communication skills including active listening; uses basic written communication skills to record client activity in database.* Must be able to work the following schedule: Monday - Thursday 9:20 am - 6 pm; Friday 8:20 am - 5:00 pm.* Must pass our customer service test.To be considered for this position requires a customer service on-line assessment that can be taken from any PC that has Internet access. This testing is free of charge and not provided at a WellPoint site. Due to outstanding response, candidates that match skills requirements will be contacted via email with a request to take the on-line assessment. Please watch your email, and also check your junk mailbox as well. WellPoint is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine and is a 2008 DiversityInc magazine Top 50 Company for Diversity.

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