Inside Sales Director - (US-CO-Littleton - 80166)

Minimum Education: None
Jobcode: L:105072600
Email this job to yourself or to a friend | Job Match Test | Resume Guide

DISH
DISH Network’s National Sales Centers (NSC’s) are responsible for the acquisition of sustainable, profitable subscription based customers through our direct telesales channels. The Director of Direct Sales is responsible for all operational, human capital, and financial management within our NSC’s.
 
Job Duties & Responsibilities
 
The successful candidate must employ an unwavering commitment to integrity in process, employee leadership and management, and in ensuring customer needs come first; while at the same time, be highly entrepreneurial, performance and quota driven, and have a dedication to consistently exceed expectations in all measurable areas.   The Director of Direct Sales must have high energy, intelligence, and a need for achievement.
 
Responsibilities include:


Leadership & Management – Sets a standard by personal example of integrity, work ethic, commitment to exceptional customer satisfaction, operational efficiency and financial responsibility.   In addition, has direct day to day responsibility of staff development, coaching, training and employee relations issues.


Talent Management & Productivity– Works in conjunction with Human Resources and Resource Planning but takes primary responsibly in sourcing, recruiting, on-boarding of all levels within the Direct Sales organization, and ensures period production and productivity goals are met or exceeded.


Workforce Management – Works in conjunction with marketing, central planning and local resource management teams to forecast, schedule, and manage call volume projections, contact efficiencies, and to achieve or exceed aggressive queue management and service level goals.


Customer Experience – Takes direct ownership in ensuring the team consistently, responsibly and ethically sells DISH Network products and subscription services, and that our sales process is aligned with our customers’ expectations and satisfaction.  


Performance Management – Creates and sustains a performance driven culture by developing a competitive and enthusiastic environment.   Takes direct ownership and fully understands and embraces that within our highly competitive industry, results and performance are ‘must haves’ and that all company subscriber acquisition goals are consistently met or exceeded.


Financial Management – Has direct P&L responsibilities, budget, and has a strong focus on operational efficiencies and cost control.


Other duties as required.   This list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position.
 
Education & Experience:
Bachelor's degree from a four-year college or university; 6+ years related experience, 5+ years leadership / management; or equivalent combination of education and experience.
 
Skills & Qualifications


Ability to effectively respond to and interact with all levels of organizational staff.


Must have excellent presentation/facilitation, organizational, analytical, interpersonal and written/oral communication skills.


Requires high-level computer expertise, including use of internet and Microsoft Office applications.


Flexible, innovative and the ability to manage staff, responsibilities and priorities in a fast paced, growth-oriented and time-critical environment


Ability to travel 25-50% of the time


 
Additional Information
Our National Sales Centers are open seven days a week, 18 hours per day and our regular full-time schedules fall within those operating hours.   Schedules tend to remain fixed; however, flexibility is a requirement.     
 
DISH Network L.L.C. is an Equal Opportunity Employer and a Drug Free Workplace.