Operations Supervisor - Smithfield, VA - (US-VA-Smithfield - 23431)

Minimum Education: Tech School
Job Type: Full Time
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Enhances product workflow by analyzing and developing logistics plans that affect production, distribution, and inventory. Creates and reviews logistics procedures to maximize customer satisfaction and minimize cost. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment, as well as Strategic Account Managers guidance, to plan and accomplish goals. Performs a variety of complicated tasks and manages day to day operations of the account team.

- Manage Rate Upload
- Carrier Management Routines
- Customer Management with key end customers
- Performance management for direct reports including biannual performance reviews and quarterly PDP updates
- Identify efficiency and productivity gains by employee and work with individuals to meet account targets
- Process Improvement and Standardization by region
- Execute and manage customer AR/AP
- Manage P&L monthly with Account Manager to ensure profitability
- Work with customer to eliminate out of scope work either by addendums to the contract or alternative processes
- Complete and update Account Hours Documentation
- Create tactical and operational KPI’s and measure team’s performance to targets
- Participate in Six Sigma Green Belt Projects
- Utilize Account Management Planning Tool
- Execute demand planning model for your region 5 quarters in advance
- Map out vacation calendar and ensure there is coverage for all holidays, weekends, and business hours
- Identify any potential transportation optimization
- Develop customer savings story with Strategic Account Manager
- Execute Quarterly Customer and Carrier Satisfaction survey with AM and publish results and corrective action plans for any score lower than 3.5
- Execute quarterly business review with AM and customer to review KPI’s utilizing the 3x3 methodology
- Ability to implement new service lines within customer internally and externally
- Develop and measure deliverables for each direct report
- Manage reporting queue and work with R&F to complete tasks
- Track successes/gaps by orbit
- Develop and manage branch relationship with C.H. Robinson control branches
- Internal business reviews
- Willingness to work on more than one account when there is a business need

Qualifications
- 2+ years TMC Experience
- Strong Presentation Skills (Presentation Training)
- Strong Leadership Skills
- Team-oriented management approach
- Performance Management Skills
- Conflict Management Skills
- Understanding of Financial Concepts
- Strong Technical understanding of internal systems
- Exceptional Customer Service Skills

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