Customer Service Asst. Manager - (US-FL-Clearwater - 33769)

Minimum Education: None
Jobcode: C:159764
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Experienced Customer Service Assistant Manager OR at least 3 years of customer service experience in a call center environment.

WHAT DOES SIGNATURE ANNOUNCEMENTS DO?

Signature Announcements, Inc. markets college graduation announcements and memorabilia (e.g. diploma frames) for colleges/high schools/student groups/Greek organizations across the country.

HOW LONG HAVE THEY BEEN IN BUSINESS?

10 + Years - Signature Announcements, Inc.

If you are looking for a fast-paced challenge with an opportunity to advance, this may be the place for you.

Requirements:
Manage staff of 10-20+
Strong Grammar Skills
Excellent Customer Service
Computer Proficient
Office Skills/Organization
Responsibility/ Initiative
Trouble-shooting skills
Multiple phone lines

1. Accurately entering mailed or faxed orders into the database.
2. Accurately entering orders over the phone.
3. Answering questions regarding products, pricing and delivery for potential customers.
4. Returning voice and/or email messages.
5. Solving customer related problems.
6. Handle all escalated calls
7. Proof company website efficiently and document issues
8. Ability to adapt to an ever-changing environment
9. Set up computers
10. Requirements do not list all duties expected of the manager

Customer Service Assistant Manager must have a positive attitude, excellent phone, written and communication skills and meticulous data entry skills that far surpass that of all Customer Service Representatives. You not only represent Signature Announcements to the public, you control each phone, fax or mail order we receive. Data entry must be exact and you must maintain a professional attitude at all times. There will be times when you are juggling several tasks at one time. Your ability to multi-task is invaluable. Manage a staff of 20 + employees ensuring all information given to our clients is 100% accurate.


Hourly to Salary position w/ benefits such as:
401k
Medical
Holiday/Sick Leave
and more...

We prefer that you respond to this ad, however, you may also fax your resume to the attention of Karen at 727-489-2060.