Customer Service Team Lead - (US-TX-Austin - 78799)

Minimum Education: Bachelors
Job Type: Full Time
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Calendars.com is searching for a highly motivated, energetic, flexible, mature, and effective Team Lead who thrives in a fast-paced, dynamic environment. CS Team Lead will:
• Be responsible for providing world-class customer service ensuring customers are retained and happy across all concepts
• Process phone and email inquiries
• Act as Level 1 supervisor for seasonal agents; providing agent support, training, and handling Level 1 escalations
• Monitor and manage phone, email, returns and credits queues
• Monitor and manage 3rd party orders and customer correspondence
• Assist QA/Trainer with seasonal agent quality analysis
• Assist CSAM and QA/Trainer with implementation of seasonal incentives contests
• Provide administrative support to management team
• Keep management advised of daily operations

Candidate must be willing to support our mission to Create Joy and Gratitude. Candidate must act as a role model demonstrating a positive attitude and possessing excellent interpersonal, written, and verbal communication skills. Candidate must be intrinsically motivated and team-oriented possessing willingness to collaborate with team members. 2 years minimum contact center experience, preferably e-commerce. At least 1 year in a leadership position and some college preferred. The Customer Service Team Lead must have demonstrated computer skills, including use of Excel, Word, Outlook, Internet Explorer and ability to type 30-40 WPM. Please apply in person at 6411 Burleson Road, or email your resume,

To apply to this position please do not use the "Click here to Apply Online" link on this page. Please go directly to www.Diversity-Jobs.com, search for the position title and then apply on the job posting.

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