Enrollment & Billing Representative I - Albany - (US-NY-Albany - 12288)

Minimum Education: Tech School
Job Type: Full Time
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WellPoint
is the nation's leading health benefits company. At WellPoint, we are dedicated to improving the lives of the people we serve and the health of our communities. WellPoint strives to be the most trusted choice for consumers and a leader in affordable quality care with an unyielding commitment to meeting the needs of our diverse customers.
Bring your expertise to our innovative, performance-focused culture, and you will discover lasting rewards and the opportunity to take your career further than you can imagine.

Enrollment & Billing Representative I
This position is located in the Albany, NY office.

The Enrollment and Billing Representative
I
is responsible for group enrollment, billing activities and maintaining assigned accounts. Essential duties to include, but are not limited to: Responds to incoming calls and may initiate outgoing calls, providing customer service to plan members, providers and employer groups by answering benefit questions, resolving issues and educating callers. Verifies enrollment status, makes changes to records, researches and resolves enrollment system rejections; addresses a variety of enrollment questions or concerns received by phone or mail. Responsible for all billing and delinquency processes for assigned groups. Ensures accuracy and timeliness of the membership and billing function. Responds to inquiries concerning enrollment processes. Maintains enrollment database. Orders Identification Cards. Determines eligibility and applies contract language for each case assigned. Performs error output resolution for electronic eligibility and processes error discrepancy list. Bills, collects premiums and reconciles payments. Maintains and reconciles premium bill, self-bill and individual billed accounts. Notifies clients of premium discrepancies through payment adjustment notices and detailed audits. Performs other duties as assigned.

Skills:
* Performs basic job functions with help from co-workers, specialists and managers on non-basic issues.* H. S. graduate or GED required and 6 months - 1 years related experience.* Good written and oral communication.* Requires basic keyboard proficiency and familiarity with basic PC office software.

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