Technical Support Specialist - (US-FL-Palm Bay - 32911)

Minimum Education: None
Jobcode: L:105834849
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We are seeking a Technical Support Specialist for our client in sunny Melbourne, Florida. Requirements: * ability to comprehend and record customer communications * researches reported problems and examine pertinent information to determine accuracy of customer complaint *  must be self-directed and possess skills including: a highly positive disposition during customer interaction & communication; analytical ability; resourcefulness; follow through on customer requests; ability to act as an internal referral source for advanced technical questions *  must have solid working knowledge of Microsoft Office Suite or comparable applications
Specialized Requirements:
 
§   Maintain continuous training in the company's product knowledge as well as a thorough introduction to all new products.   Working knowledge of Visual Manufacturing and Test Track databases.
§   Working knowledge of web based tools used for remote conencitvity such as Webex or GoToAssist.
§   Good oral and written communication skills with the ability to maintain positive disposition during customer interaction.
§   Excellent telephone skills, including consistent follow through on customer service requests.   
§   Solid working knowledge of company's Products: software, hardware, theory, mechanical and field use.   Act as referral source for advanced technical questions to the appropriate staff.   
§   Solid working knowledge of Microsoft Office Suite, or comparable applications.
Education: Associates degree and equivalent experience is required. Please send your resume to