Technical Services Analyst (Spanish and Portuguese) - (US-NY-New York - 10292)

Minimum Education: Bachelors
Job Type: Full Time
Email this job to yourself or to a friend | Job Match Test | Resume Guide

The area: Online Sales and Operations, DoubleClick

The Online Sales and Operations (OSO) team keeps Google growing and profitable. We are dedicated to supporting the company's expanding global base of advertisers, publishers and users in more than 40 languages, and providing them with the highest levels of service. DoubleClick, a Google company, enables top marketers, publishers and agencies to utilize DoubleClick's expertise in ad serving, rich media, video, and affiliate marketing to help them make the most of the digital medium. We are looking for sharp, analytical minds that can solve complex problems, develop relationships with key clients in the ever-evolving display medium, and serve as part of a high-energy team that is working with the world's largest publishers and advertising agencies and pushing the boundaries of the online ad serving industry.

The role: Technical Services Analyst (Spanish and Portuguese)

As a Technical Services Analyst, you'll provide post-implementation technical support to Google's customers across a suite of web-based DoubleClick products. You are a self-motivated individual who can provide professional and prompt technical service to top-tier clients. You'll be responsible for liaising with other departments, such as Product Management, internal escalations teams, Account Management, and consulting groups to provide two-way communication on customer issues including problem prioritization, data analysis, and issue resolution.

Responsibilities:
* Provide technical support for assigned Google products to Spanish- or Portuguese-language clients.
* Work effectively and efficiently with senior-level personnel within Escalations Management, Sales, and Consulting and Implementation teams to troubleshoot complex technical issues.
* Work directly with strategic clients to provide reactive and consultative service to promptly resolve ad-serving operations issues.
* Develop holistic solutions to client management, and innovate on current processes to improve top-level support operations.
* Communicate cross-functionally with broader client- and product-facing teams to ensure customer-centric product development and release readiness.

Skills:
* BA/BS degree preferred with a strong academic record.
* Written and verbal fluency in Spanish and/or Portuguese.
* At least one year of experience working in a client-facing technical service environment, preferably supporting Internet-based products.
* Demonstrated technical experience in one or more of the following: HTML, JavaScript, SQL, ActionScript.
* IT or industry certification is desirable.

To apply copy and paste the link below into your browser:

http://hispanic-jobs.com/view.php?job_id=81304&type=search&auth_sess=uj93vaq4g6fkravsggqetal471&ref=f9573e2f83e37559b0267010c

There are so many more positions in any industry in all cities and states available on our website. Hispanic-Jobs.com specializes in jobs for bilingual English/Spanish-speaking professionals and applying to all jobs is free. Take a look, there are many wonderful opportunities available. Go directly to www.Hispanic-Jobs.com