Agent Account Executive - West Region - (US-OK-Durant - 74702)

Minimum Education: High School
Job Type: Full Time
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This position will act as a liaison between U.S. Cellular and its national and local authorized agents. It will manage and support agent accounts, ensure proper execution of sales and organizational goals, and deliver excellent customer service. It will be responsible for implementing policies and procedures related to the agent operations, as well as the design and delivery of training programs for our new agents. It will be also be responsible for business planning, advertising, merchandising, and sales activities.

RESPONSIBILITIES

-Responsible for managing and supporting agent accounts by developing business/sales plans and strategies, communicating sales goals and productivity expectations, tracking agent productivity and trend analyses in order to provide coaching and feedback to agents, building strong personal and business relationships with co-ops, associates, and agents, making site visits to agent locations for inspection of store operations, comparing business activities to business plan goals and recommending adjustments where necessary, recognizing high performing agents, assessing and making recommendations for low performing agents, conducting churn analyses, monitoring agent budgets, and managing the phone demonstration program.
-Will provide agent customer service by visiting agent locations, assisting with problem troubleshooting and resolution activities, following up with customers regarding their requests, providing feedback to agents on final resolutions, making adjustments to customer accounts when necessary, assisting agents with proper completion of contracts, service orders, and co-ops, disseminating all information to agents regarding price plans, trends, product changes, promotions, and supply updates.
-Will provide agent education and training by assessing training needs and requirements, coordinating training events, conducting agent training or retraining in the areas of floor techniques, selling skills, positioning products/services, customer interaction etiquette, programming phones, and new hire processes, distributing reference materials, and observing agents' skills and providing feedback and coaching on a timely basis.

QUALIFICATIONS

-High school diploma or equivalent required. College degree preferred.
-Minimum one year sales, customer service and/or retail experience required.
-Experience with conducting classroom style training, or public speaking preferred.
-Strong negotiating, oral and written communication skills required. Knowledge of Word, Excel, Power Point, Internet preferred.
-Ability to travel within the market required.

Skills:
-High school diploma or equivalent required. College degree preferred.
-Minimum one year sales, customer service and/or retail experience required.
-Experience with conducting classroom style training, or public speaking preferred.
-Strong negotiating, oral and written communication skills required. Knowledge of Word, Excel, Power Point, Internet preferred.
-Ability to travel within the market required.

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