Mgr I or II Customer Care - 41333KV - (US-OH-Youngstown - 44555)

Minimum Education: Tech School
Job Type: Full Time
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WellPoint
is the nation's leading health benefits insurer and a Fortune Top 50 company. At WellPoint, we are dedicated to improving the lives of the people we serve and the health of our communities. WellPoint strives to be the most trusted choice for consumers and a leader in affordable quality care with an unyielding commitment to meeting the needs of our diverse customers.

Bring your expertise to our innovative, performance-focused culture, and you will discover lasting rewards and the opportunity to take your career further than you can imagine.

Essential duties include, but are not limited to:
* Provides oversight of an operations unit of up to 30 Customer Care Reps
* Leading associates through change, bias for action, establishing & meet high performance standards a must
* May be responsible for establishing department policies and procedures.
* Hires, trains, coaches, counsels, and evaluates performance of direct reports.
* Audits to monitor efficiency and compliance with policies; prepares specialized reports; may be assigned to special project work consistent with the role and dictated by the needs of the business
* Performs other duties as assigned.

Skills:
* BA/BS or equivalent combination of education and experience required.* Requires intense ability to manage multiple priorities, innovation and customer focus call center, system migration, strategic operations management experience highly desired.* Requires a minimum of 1 year in a leadership role in addtion to 2 years related customer service experience. * Health care/Managed care call center experience required.* Inventory management a must.* Facets knowledge helpful. * Strong written, oral, and interpersonal communication skills a must.* Position will require Frontline Manager/leadership testing. WellPoint is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine and is a 2008 DiversityInc magazine Top 50 Company for Diversity.

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