Community & Product Manager, RarePlanet.org - (US-VA-Rosslyn - 22209)

Minimum Education: None
Jobcode: C:177263
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Community & Product Manager, RarePlanet.org
Level: Manager
Location: Arlington
FLSA Classification: Exempt
Reports to: Vice President, RarePlanet.org
Last Updated: August 2009
Travel: Up to 10%

Introduction:

Rare is a fast-growing, international conservation organization that runs state-of-the art communication and outreach projects that empower local communities with the tools to solve their own conservation challenges. Rare's innovative conservation programs fuel projects located in more than 50 countries around the world. Named to Fast Company magazine's list of "Top Social Capitalists" for the last four years in a row, Rare is committed to bringing a spirit of entrepreneurship and creativity to solving one of this century's great challenges - changing human behavior to make conservation possible.

All Rare projects are managed by local partners; our focus is on building community support for conservation and developing local communications capacity among the world's leading local environmental organizations. Rare has trained 150 local conservation leaders implementing dynamic change processes in 40 countries. These "campaign managers" work for the largest and the smallest conservation organizations globally, including The Nature Conservancy, WWF, and Conservation International.


Position Overview:

To further leverage our investments at both the local and international levels, Rare has launched RarePlanet.org, a multi-lingual community platform that connects local and global conservation efforts and promotes collaboration among campaign managers worldwide. RarePlanet.org is designed to support social networking and communication for communities of practice and training cohorts as well as project management workflow for campaigns. As the Community Manager for RarePlanet.org, the ideal candidate will play a key role in shaping its evolution into a vehicle for enriching the interactions among Rare staff, partners, and investors, and will participate in developing and implementing our strategy to make RarePlanet.org into a self-sustaining knowledge and expertise-based community dedicated to improving the practices of conservation and increasing the world's commitment to conservation.

Primary Responsibilities:
* Work across the organization to enhance the value of RarePlanet.org to our key audiences by supporting community engagement and seeking opportunities to continuously improve contribution, collaboration, interaction, and enthusiasm
* Design and facilitate online events and promotion to spur content development, interactive discussions, and community building
* Manage content quality and develop and manage editorial process to ensure cultural adherence to quality/content standards

RarePlanet.org Site:
* As part of the RarePlanet.org platform team, manage and prioritize feedback including functional, quality, and usability enhancements and modifications suggested by the RarePlanet.org audiences
* Oversee support tickets and prioritize platform and user problems. Respond directly to users on problems related to users' lack of understanding
* Understand, report, and act on usage metrics, trends; deploy or develop methods to measure the effectiveness of RarePlanet.org
* Manage internal communications about the status of RarePlanet.org and program initiatives and work with the marketing organization
* As technology steward, train and orient new staff, and provide periodic refresher training to program managers


Supporting Responsibilities
* Support efforts to market site to a larger audience base and to align RarePlanet.org with Rare's marketing communications, programs and initiatives
* Support the ongoing use of social media tools to promote Rare and RarePlanet, including participation in the strategy and discovery of new tools
* Support the Global Conservation Network to research and reach out to known experts in key toolbox areas, and develop program to attract and enlist them onto the site
* Participate in Rare's global network strategy team as it develops governance models, translation workflows, the development of expertise toolkits, and outreach to a global network of conservation enthusiasts and experts


Qualifications:

* 5+ years experience in online community management and/or social media
* Passionate about working with people, committed to using the Internet for social change, and possess a high energy level
* Demonstrated experience with Web 2.0 technologies including blogs, wikis, RSS, discussion forums and community software, with a successful track record of participating in and managing online communities
* Knowledge or experience in web application/site development, Drupal is a plus.
* Native-level written English writing ability and strong interpersonal, project management and organizational skills.
* International exp