Direct Sales Upgrade Representative - Battle Creek, MI - (US-MI-Springfield - 49015)

Minimum Education: High School
Jobcode: 54616159_247430835
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Position Summary:
Field sales position with excellent opportunity for advancement. Sell and promote Comcast products with focus on video, high-speed internet and phone services. Increase product penetration in designated territories through sales to existing residential customers.

Major Duties:
Sales and Overall:
Demonstrate strong understanding and enthusiasm around technology, especially around Comcast products and services, promoting and selling offerings to residential customers in designated territory.
Demonstrate thorough & recent competitive knowledge of features, benefits, product differences, pricing, campaigns for video, high-speed internet, and phone services.
Effectively communicate to and develop rapport with customers. Evaluate customer's existing and potential product needs and make appropriate recommendations.
Increase customer understanding of Comcast products and pricing models, as well as competitive advantage over other service providers.
Evaluate competitive offers and frame response to show the benefits of Comcast.
Consistently meet and exceed sales goals as established by local market. Independently establish and organize daily sales activities.
Generate business through established and approved creative methods of lead generation.
Implement effective sales closing techniques to ensure product installation goal is achieved.
Complete associated paperwork following each customer contact in a timely and legible manner to ensure all details of transaction are completed according to approved and standardized procedures.
Report on all daily activity, including homes targeted, contacts, presentations, sales, objections, follow-up program, retention leads and saves, upgrades, competitive updates, etc.
Identify competitive homes (Dish and Overbuild) and report competitive homes for operation to code in database as directed.
Retrieve and return any returned converter/modems. Complete voluntary & non-pay disconnects as directed.
Adhere to all training requirements, including coaching meetings and others as directed.
Demonstrate professional conduct and appearance. Punctual, regular and consistent attendance.
Customer Service:
Solve customer problems (technical, product, billing, etc.).
Resolve or serve as intermediary to resolve service issues with your customer.
Develop partnership with internal departments (e.g. customer service, technical operations) to ensure customer satisfaction.


Required Skills:
Minimum Requirements:
Demonstrated record of success in outbound sales environment with emphasis on business to consumer sales.
Thorough understanding of video, high-speed internet, and phone services.
Must have impeccable communication, organizational, and people skills.
Strong customer service background.
Technical capability (computer knowledge, billing system, databases).
Reliable personal transportation. Valid Driver's license.
Ability to work extended hours and weekends.
High School diploma or equivalent required.