Technical Support Agent, Level 1 - (IN-bangalore )

Compensation: 1.80 - 3.50 / Hour
Minimum Education: None
Job Type: Full Time
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POSITION TITLE:Technical Support Agent, Level 1

SKILLS REQUIRED:

•High School diploma or equivalent required
•Ability to type 30 WPM
•Familiarity with most common internet browsers
•Ability to use desktop computer systems – Mac familiarity a plus
•Customer service skills
•Excellent oral and written communication skills
1.Ability to verbally communicate clearly and succinctly
2.Ability to compose a grammatically correct, concise, and accurate
paragraph
3.Ability to communicate technical issues clearly based on user level
•Aptitude to listen to caller’s description of problem; interpret summarize and document interaction
•Ability to express technical information in customer focused terms
•Strong interpersonal skills, ability to establish and maintain effective
working relationships
•Ability to handle stressful situations and bond professionally with irate
customers
•Time management and schedule adherence skills
•Working knowledge of wireless networking technologies,configuration, hardware, and troubleshooting to include thorough
understanding of switches and routers
•Working knowledge of USB technology
•Working knowledge of managing third party software and plug-ins
•Working knowledge of digital camera devices, including uploading photographs from device to PC/Mac
•Familiarity with photo printing and sharing sites
•Currently owns and/or uses SD camera and understands current camera market

Desired:

•Enthusiasm for digital photography technologies
•Experience with video technologies
•Mac enthusiast
•Knowledge of all relevant Eye-Fi performance metrics and required procedures


candidates must be based in BANGALORE OR CHENNAI

all candidates need to have intermediate knowledge in Japanese language.

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