Call Center Representative - 28/Hours Part-Time, Smithtown, NY - (US-NY-New York - 10292)

Minimum Education: High School
Job Type: Part Time
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Planned Parenthood Hudson Peconic
Responsibilities:

Answer in-coming telephone calls within three rings and according to protocol, (e.g. Planned Parenthood Hudson Peconic; this is Ernestine; How may I help you?).
Answer callers' questions regarding hours, services, directions, prices, referrals, etc.
Forward callers with medical questions and concerns to appropriate health center staff.
Ask appropriate questions to determine type of visit patient needs.
Schedule patient appointments on CIS using existing registration information or by processing a “mini” registration.
Accurately record insurance information on system; verify that coverage is in effect; verify that insurance covers the services being requested.
Obtain pre-authorization for services from third-party insurers as needed, and provide detailed documentation of such authorization.
Perform sliding fee scale assessment as required.
Provide all information to ensure that the patient is prepared for his/her visit to a PPHP health center.

Qualifications:

High school diploma or equivalent, with one year of experience in a call center, a health care setting, or providing customer service.
Excellent customer service skills, especially a calm and friendly telephone manner.
Adept at using CIS software and MS Outlook programs utilized in this agency.
Ability to perform detail-oriented work routinely.
Ability to handle confidential information discreetly.
Ability to work flexible hours including evenings and weekends.
Ability to communicate effectively both verbally with all customers and staff.
Bilingual in Spanish preferred.

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