Level II Advanced Technician - (US-LA-Baton Rouge - 70898)

Minimum Education: None
Job Type: Full Time
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We are a service company committed to helping our clients reach their business and fiscal goals through cutting-edge technology. Responsive, friendly service and reliable, quality work make the foundation of the relationships we build with clients. Our service to clients and employees is based on the Christian principles of integrity, respect and accountability. We strive to be the employer of choice for qualified IT professionals in our region. We believe that providing our clients with solutions that help them reach their goals is the best way for us to reach our goals of fiscal strength and a positive workplace.

Level II Advanced Technician

With exceptional technical and customer service skills, the Level II Advanced Technician will be a valued, dependable resource for our company in dealing with complicated technical and challenging client issues.

Responsibilities:
• Provide clients with effective technical support, both remotely and on-site
• Coordinate and implement projects with additional resources
• Review invoices for clients
• Support and contribute to the development of the company way of performing technical services and interacting with the client
• Work with Managers, peers, vendors and clients to design and implement solutions
• Work with Managers to coordinate service scheduling and communicate service status with company team and client
• Respect the client and consider their business objectives when developing and implementing solutions

Qualifications:
The ideal candidate has 3+ years work experience in a client-oriented environment. Demonstrated client service skills are required, including the ability to handle client escalations on a professional basis. Excellent communication and organizational skills are required in addition to the following:
• Proven competencies with servers, routers, wireless and wired infrastructure, firewalls, managed switches and ability to diagnose and solve computer and network issues, including hardware, software and connectivity issues in a timely manner with limited resources
• Experience designing and deploying networks (server, transport layer equipment, workstations, backups, basic security software and hardware)
• Ability to make judgment calls in a timely manner on problems that require escalation to management and/or non-standard solutions
• Reliable transportation with insurance
• Ability to perform physical tasks associated with the computer support industry, such as lifting and carrying computer equipment and sitting in a chair for extended periods of time when performing remote and/or phone support
• Ability to represent company in a professional manner with regard to physical presentation and demeanor

Benefits:
We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation of $15-$22 an hour and an extensive benefits package including paid time off, medical and dental benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

To Apply:
To respond to this opportunity, please go to:
https://administaff.ats.hrsmart.com/cgi-bin/a/highlightjob.cgi?jobid=55028

For more information, visit us online at: http://www.tks.la/
Administaff is not a staffing agency. In fact, most of our listings presented are great full-time or part-time opportunities with small- to medium-sized companies. By delivering HR services such as recruiting, payroll and training, Administaff can help its clients focus on what they do best. And because we have the inside track to these firms, you'll have a jump on your next career!

Administaff is proud to be recognized: Most Admired Companies, Fortune 1999, 2000, 2001 and 2002, Fortune 500, Platinum 400 and Forbes.

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