Field Service Operations Manager - (US-AB-Calgary - T3Z 3W2)

Minimum Education: High School
Job Type: Full Time
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Our client is a world leader in the agricultural and construction equipment businesses.

We are currently looking for an experienced agricultural equipment service rep to fill our need for a Field Service Operations Manager. This individual will use innovative and customer-oriented service approaches to grow dealer service capability to ensure best in class service, ensure product uptime and customer satisfaction and protect and grow market share. The position will ideally be based from Alberta, Canada.

Responsibilities include:
• Evaluate dealer capability & develop service action plan.
• Evaluate dealer service personnel & training needs. Initiate action plans based on results.
• Evaluate warranty impact on dealer performance and customer satisfaction within the territory.
• Provide dealers and customers service, product and warranty training.
• Resolve product quality and performance issues for customers and dealers.
• Train dealer service personnel on product service diagnostics, repair procedures and company processes.
• Ensure completion of factory issued campaigns (product recalls).
• Provide timely feedback to manufacturing, marketing and engineering on dealer/customer issues experienced with products.
• Monitor dealer compliance with company warranty policy.
• Make all policy adjustment decisions within the territory.

Requirements
• An Associate or Technical Degree in Industrial Technology, Agricultural Mechanization or Engineering.
• Prior sales experience.
• Five years experience working with heavy equipment.
• Strong interpersonal skills, organizational skills, presentation skills, problem solving skills required.
• A strong mechanical aptitude.
• Must be willing to travel 50% to 75% of the time to visit Dealers & Customers