Customer Service Representative - (US-CA-Berkeley - 94720)

Minimum Education: None
Job Type: Full Time
Jobcode: N/A
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Responsibilities: As a Customer Service Representative (CSR), you will be working with customers of this office, as well as customers from other branches and departments of our bank.  Our mutual expectation is that customers and fellow employees will feel well served in every contact with you, that you will actively participate in training, and that you will acquire the skills necessary to fulfill their varied transaction needs, identify sales opportunities and make appropriate referrals to the sales staff.      This is a mid level position and is under moderate level of supervision and has the knowledge and skills to complete most task associated with products, services and transactions assigned.  Objectives of this position are to demonstrate proficiency in each of the Key Performances Activities and to advance to the "Customer Service Specialist" position in the recommended amount of time.   Excellent service quality is what makes Union Bank "different".  To ensure efficient customer service, you will need to maintain your workstation's professional appearance and notify your supervisor when equipment is not working.   To ensure continued growth, the branch is committed to increased operational efficiency.  Your performance and commitment to the work schedule contributes to the overall success of the branch.  Specifically, your contribution to success is maximized when you:  Adhere to your assigned work schedule, which may be flexible and variable.  Meet or exceed assigned transaction levels and sales referral goals.  Participate in training programs that expand your knowledge and understanding.  Pro-actively seek knowledge of products and services.  Distribute flyers, brochures, and marketing materials in the manner assigned. .

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