Customer & Technical Support Specialist - (CA-ON-Ottawa - K4A 0E3)

Compensation: $55K - $60K / Year
Minimum Education: Bachelors
Job Type: Full Time
Jobcode: customer
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Customer & Technical Support Specialist

Location: Ottawa, Ontario
Compensation:$55,000 to $60,000
Our client is seeking a senior level customer and technical support specialist.

The Customer & Technical Support Specialist will:
•provide telephone and email support on technical and operational questions involving the retinal health assessment instrument to customers and prospective customers;
•provide timely and professional response to all customers, ensuring that their support expectations are realized;
•develop and implement best practices for the efficient provision of superior customer technical support;
•assist with sales research through provision of customer feedback to PLM and the product development team;
•develop and maintain professional customer-facing product documentation;
•recommend and subsequently implement systems for customer problem tracking, execution and escalation;
•continually update the customer information base and ensure accuracy of relevant information being made available to customers;
•participate in regular communications with senior management in sales, product development, quality/regulatory and manufacturing operations, and act as the advocate for the customer base;
•continually improve support practices, thereby contributing to the overall success of the corporation;

Qualifications
The following qualifications are considered essential prerequisites to the effective performance of this position:
•A post secondary diploma or undergraduate degree in computer science, electronic engineering, or equivalent.
•A minimum of 7 years experience in a post graduate technical position, of which 3-5 were in a customer and technical support role.
•Strong IT experience in the area of local and wide area networks in small business enterprises.
•Excellent local and remote troubleshooting skills.
•Solid knowledge of Windows and Linux environments.
•Fluent command of English, with excellent written and oral communications skills in keeping with a highly professional customer base.
•Ability to work under pressure, and the flexibility to travel on short notice and work outside of normal business hours as warranted.



TO APPLY:
Application Form For This Job - Copy and Paste this link:
http://adachi.ca/customer.html


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"Customer & Technical Support Specialist - Ottawa"