Part-time Information and Referral Specialist - (US-FL-Orlando - 32899)

Minimum Education: Bachelors
Job Type: Full Time
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We are the largest provider of funds to our most critical health and human service programs serving central Florida. Our fundraising efforts ensure that quality health and human service programs are available for hundreds of thousands of residents of Orange, Osceola and Seminole counties. We are seeking a qualified Part-time Information and Referral Specialist to join our dynamic team.

Part-time Information and Referral Specialist

Job Duties:
• Offer complete customer service by responding to inquiries for information and referral from individuals, professionals and organizational clients
• Access callers’ needs using the principles of active listening and be the advocate for callers in determining resources as appropriate
• Continually demonstrate proficiency in using call center software, computer hardware and telephone equipment
• Actively participate in committees, teams and task forces
• Maintain acceptable level of call handling and customer service performance as described by 2-1-1 training standards
• Complete all training for new programs and services related to 2-1-1 and providing feedback

Qualifications:
• The ideal candidate will possess a Bachelor's degree in Social Work, Sociology or related field with 1 year experience in call center, crisis hotline and referral service required
• A demonstrated knowledge of health and human services, the ability to effectively access clients’ needs and show sensitivity to issues presented by callers and to communicate well with others
• AIRS-CRS certification strongly encouraged; knowledge of geographic locations within demonstrated areas, the ability to work in an extremely busy environment and demonstrate basic computer skills a must
• Bilingual in Spanish preferred
• Must have good customer service experience; must be empathetic, dependable (need reliable transportation)
• Must be available to work 7 am to 11 am shift, 4 days a week Monday-Sunday

Benefits:
This position doesn’t offer benefits or holidays. We do offer a fantastic salary compensation, an excellent career path, flexibility in your schedule and training opportunities.

To Apply:
Please submit resume to: https://administaff.ats.hrsmart.com/cgi-bin/a/highlightjob.cgi?jobid=55289

Administaff is not a staffing agency. In fact, most of our listings presented are great full-time or part-time opportunities with small- to medium-sized companies. By delivering HR services such as recruiting, payroll and training, Administaff can help its clients focus on what they do best. And because we have the inside track to these firms, you'll have a jump on your next career!

Administaff is proud to be recognized: Most Admired Companies, Fortune 1999, 2000, 2001 and 2002, Fortune 500, Platinum 400 and Forbes.

EOE

Keywords: CSR, C.S.R., customer service, customer service rep, customer service representative, customer support, customer care