Bilingual Call Center Supervisor - (US-TX-Alvin - 77512)

Minimum Education: None
Job Type: Full Time
Jobcode: N/A
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Responsibilities:Learns how to develop employees to a high level of competency and prepares them for career advancement opportunities. Inspires team to provide the highest levels of customer satisfaction and operational integrity. Practices the typical responsibilities of a supervisor in a customer service environment including: interviewing, mentoring, coaching, giving feedback, driving results, managing escalated calls, and employee retention. Facilitates team meetings to ensure effective communications and that all team members have the most current information available. Communicates and supports goals and objectives which impact the group and/or individuals. Competent and knowledgeable in a specific area of customer service. Performs adjustments and changes to accounts accurately. Ensures that staff performance is in compliance with established procedures and meets or exceeds departmental performance standards. Receives, evaluates, researches and resolves customer issues that have been elevated and require a higher level of expertise to ensure customer satisfaction. Sponsors and actively participates in quality programs, providing input strategic planning, and formulation of policies and procedures and/or enhancements to existing practices. Ensures adequate standards are met for attendance, payroll, performance documentation and other employment paperwork/entries. Properly analyzes and communicates department results, i.e. sales, productivity, QA and attendance. Completes special projects and/or other tasks as assigned. This position is responsible for the overall direction, coordination, and evaluation of this unit. Also directly supervises non-supervisory employees. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Education & Experience High school diploma or general education degree (GED); and 1 year of experience in customer service within a call center environment. Skills & Qualifications Additional Information DISH Network is an Equal Opportunity Employer and a Drug Free Workplace. Metro Region US-TX-Alvin Loading Map....

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