Customer Service Representative - (US-OH-Solon - 44139)

Minimum Education: None
Job Type: Full Time
Jobcode: N/A
Email this job to yourself or to a friend | Job Match Test | Resume Guide

Responsibilities: This position will prepare you with an in-depth understanding of our company products and programs enabling you to deliver prompt, high quality problem resolution to customer issues with sensitivity to the customer and satisfaction as the focus. Defines customer problems promptly and ensure resolution through definitive problem solving and decision making. Coordinates and maintains accurate documentation of customer information. Properly and expediently elevates failures or customer concerns to management. Delivers superior customer satisfaction at all times. Ensures compliance with HIPAA and all other privacy regulations Acts as liaison between external customer and internal staff. Performs other related duties as assigned. Required Skills Proactive with a strong sense of urgency Aptitude to organize and manage multiple priorities Ability to handle complex issues Strong team player in fast-paced environment Excellent interpersonal and communication skills Commitment to company values Computer proficiency Required Experience Previous customer service experience, preferably in a high volume call center..

To know more about Hound, please visit us at http://hound.com.