Communications Technician I - (US-VA-Herndon - 22096)

Minimum Education: None
Job Type: Full Time
Jobcode: N/A
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Requirements: Troubleshooting will be performed with remote access tools via the telephone. Successful candidates should have a general knowledge of IT technologies. Better than average phone, analytical and interpersonal skills are KEY to the applicants success. Spanish as a second language and prior call center/help desk experience a plus. Required Skills This position requires a High School diploma and 2 years of related experience. Required Experience Communication Technician I/Help Desk Specialist I Successful candidates will work in a Help Desk environment supporting 70,000 plus users within the Customs and Border Protection. MUST have excellent customer service skills. Primary responsibilities will focus on customer service and IT support of services and applications via a call center facility. Troubleshooting will be performed with remote access tools via the telephone. Successful candidates should have a general knowledge of IT technologies. .

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